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Understand the Terms That Govern Your Account

Before you open an account or move funds through Touch 'n Go eWallet, Boost, or GrabPay, read through these terms — they set out your rights, our responsibilities, and how disputes are handled.

Account TermsPayment PolicyData HandlingEligibility RulesDispute Process
jombet88 Understand the Terms That Govern Your Account
HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Record

Account security and data handling are built into the platform, not bolted on. Here is how each area works in practice — what we collect, how long we keep it, and what you can request.

Data We Hold

We store your registration details, transaction history and login records. Payment data for Touch 'n Go eWallet, Boost and GrabPay is held in tokenised form — we do not store raw card or wallet credentials on our servers.

Cookies and Session Data

Our site uses functional cookies to keep you logged in across sessions on the same device, and analytics cookies to understand how the mobile lobby is being used. You can adjust cookie preferences from the settings menu.

Account Retention

Inactive accounts are flagged after an extended period without login. We notify you by email before any account closure action is taken. Your transaction history is retained for the period required under applicable financial record-keeping rules.

Requesting Changes

To request a data correction, account closure, or export of your transaction history, contact support via live chat or email with your account number. We process verified requests within the timeframe set out in our data policy.

LEGAL CONTACT PATHS

Reach Us on a Legal or Policy Matter

Legal queries sit outside standard account support, so we route them separately. If your concern relates to account suspension, data access, or a payment dispute involving Touch 'n Go eWallet or GrabPay, use the channels below to get it to the right team. Policy questions are handled in writing so there is a clear record on both sides.

Live Chat Start a live chat session from the account menu. For legal matters, state 'policy query' at the opener so it routes to the correct team, not general account support.
Email Support Send policy or dispute queries to our support email. Include your registered account number and the payment method involved — Boost, GrabPay, or FPX — so we can pull the transaction record.
Account Help Centre The Help Centre inside your account dashboard holds published policy documents. You can download the current version of the terms directly from there for your own records.

Common Questions on Your Rights and Our Terms

These are the questions we see most often from Malaysian accounts about legal standing, data rights, and what happens when something goes wrong. Players in Subang Jaya and across Malaysia ask these through live chat — we have put the answers here so you do not have to wait.

Access depends on local law and is available only where your local law permits it. By registering, you confirm that you are legally eligible to use this platform in your jurisdiction.

We will notify you by email with the reason. You can raise a dispute through live chat or email. Any verified balance in your account at suspension remains yours subject to the outcome of the review.

Yes. Contact our support team via live chat or email, provide your account number, and state what you need. We process verified data requests and can export your transaction history including DuitNow and FPX records.

Start with live chat and reference the payment method — Boost, GrabPay, or Touch 'n Go eWallet — plus the date and amount. Our team will pull the transaction record and follow up within the timeframe in our policy.

We publish updates on this page with an effective date. If you do not accept a change, close your account and withdraw your balance before that date. Continued use after the date means you accept the updated terms.

We retain closed account records for the period required under applicable financial rules. After that period, personal data is deleted or anonymised. Contact support if you want written confirmation of your specific timeline.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.